Terms of Service
Last updated: March 2026
1. Acceptance of Terms
By creating an account or using Eterni, you agree to these Terms of Service and our Privacy Policy. If you are using Eterni on behalf of a funeral home or business, you represent that you have authority to bind that entity to these terms.
2. Service Description
Eterni provides an AI-powered telephone answering service designed for funeral homes. The service includes 24/7 inbound call handling, transcription, director notifications, and a management dashboard. Service availability is subject to your active subscription.
3. Subscription and Billing
Subscriptions begin with a 3-day free trial. Your payment method will be charged at the end of the trial period unless you cancel before day 3. Monthly subscriptions are billed each month. Annual subscriptions are billed quarterly (every 3 months). All fees are non-refundable except as required by law.
4. Cancellation
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. Upon cancellation, your AI voice line will remain active until the period ends, after which your account will be deactivated. Your data is retained for 90 days.
5. Acceptable Use
Eterni is intended exclusively for use by licensed funeral homes and related death care professionals. You may not use the service for any unlawful purpose, to process calls unrelated to funeral services, or to misrepresent your identity to callers. Abuse may result in immediate account termination.
6. Limitation of Liability
Eterni is provided "as is." We are not liable for missed calls, incorrect transcriptions, delayed notifications, or decisions made based on AI-processed information. Our total liability to you shall not exceed the fees paid in the 3 months preceding the claim. Critical matters should always involve direct human communication.
7. HIPAA Compliance
To the extent Eterni processes Protected Health Information (PHI) on your behalf, we will enter into a Business Associate Agreement (BAA) with you. Contact support to request a BAA before processing any PHI through the service.
8. Changes to Terms
We may update these terms at any time. We will notify you of material changes via email or in-app notification at least 14 days before they take effect. Continued use of the service after changes take effect constitutes acceptance.
9. Contact
Questions about these terms: support@myagentworks.ai