Terms of Service

1. Acceptance of Terms

By creating an account or using the Eterni service, you agree to these Terms. If you are agreeing on behalf of an organization, you represent and warrant that you have authority to bind that organization.

2. Service Description

Eterni provides AI-powered telephone answering services for funeral homes. The service includes 24/7 AI call handling, call transcription, director notifications, and a management dashboard. Access requires an active paid subscription.

3. Subscription and Billing

Eterni does not offer a free trial. Monthly plans are billed monthly; annual plans are billed quarterly. All fees are non-refundable except as required by law. Prices are subject to change with 30 days notice.

4. Cancellation

You may cancel your subscription at any time from your account settings. Your AI line remains active through the end of the current billing period. Account data is retained for 90 days after cancellation, then permanently deleted.

5. Acceptable Use

Eterni is exclusively for licensed funeral homes and death care professionals. Prohibited uses include: any unlawful purpose, routing non-funeral-related calls through the service, or misrepresenting your identity or organization. Violations may result in immediate termination of your account.

6. Limitation of Liability

The Eterni service is provided "as is." We are not liable for missed calls, transcription errors, notification delays, or any indirect damages. Our total liability to you is capped at the fees paid in the prior three months.

7. HIPAA Compliance

Business Associate Agreements (BAAs) are available upon request and must be executed before any protected health information is processed through the service.

8. Changes to Terms

We may update these Terms at any time. We will provide at least 14 days notice before material changes take effect. Continued use after that period constitutes acceptance.

9. Contact

Questions about these Terms? Email support@myagentworks.ai.