The Platform
Compassionate Care Team.
Provide empathetic, immediate support to families 24/7. Eterni handles after-hours calls and back-office operations so your directors can be fully present for the families who need them most.
Website AgentWebsite Agent
Your website, always on — trained on your home's history, services, and tone to welcome every family with genuine care.
CaseViewCaseView
A complete operational workspace for funeral professionals — from the first call to the final record.
Night GuardNight Guard
Empathetic, immediate support for every grieving family — so your directors can sleep through the night and be fully present the next day.
Team SuiteTeam Suite
The full platform bundled for growing homes — voice AI, CRM, CaseView, and a dedicated account manager.
A Warm Welcome, Day or Night.
Website Agent learns your home's history, your specific services, your pricing, your staff names, and the precise, comforting tone you wish to maintain — so every family who visits your website feels the continuity of your care, at any hour. Not a generic chatbot. A digital front desk that speaks with the voice of your funeral home.
Trained on Your Brand
Website Agent learns your services, staff names, pricing, and policies so it speaks with the voice of your funeral home — not a generic chatbot. Every answer reflects your practice.
- check_circleCaptures family contact info
- check_circleAnswers pricing & service questions
- check_circleRoutes to the right director
$99 / month
No other Eterni plan required. Drop onto any existing website with a single embed code.
24/7 Availability
Visitors get answers at any hour — even at 2 AM when a family is researching options and your office is closed.
Custom Voice & Tone
Configure the agent to match your funeral home's tone — formal, warm, or community-focused. It speaks how you speak.
One-Line Embed
Works on any website — Wordpress, Squarespace, custom-built. Paste one line of code and it's live within minutes.
Purpose-Built for Every Stage of Care.
CaseView is the operations dashboard that allows your entire team to view, update, and understand case operations across your funeral home. Manage multiple locations, keep track of logistics, and coordinate services from a single intuitive platform. It gives you the ability to dynamically create funeral case plans based on religion, case type, and other key variables (patent pending). Used in conjunction with Team Suite, it provides a 100% AI-responsive front and back-office solution for your facility.
Case Intake & Collection
Begin tracking the moment you receive the first call. Capture decedent details, family contacts, collection logistics, and service preferences — all in one structured intake record that kicks off the case automatically.
- check_circleFirst Call & Intake Tracking
- check_circleDecedent Collection Status
- check_circleLive Case Progress
Plan Builder
Configure phases, assign staff, and adjust on the fly as arrangements evolve. Modify at any point without losing progress.
Live Case Dashboard
Real-time visibility across every active case. Status badges, phase progress, assigned staff, and key dates — all on one screen.
Multi-Location Logistics
Manage multiple chapels and facilities from one account. Assign cases to locations, track prep bays, coordinate cross-location handoffs.
Touch-Screen Ready
Built for the floor. Turn your front-desk wall screen into a live operations dashboard your whole team can interact with.
Enterprise Audit Trail
Immutable logs for every case action, status change, and staff interaction. Full transparency for compliance and internal accountability.
$299 / month
Includes access for three directors and two staff members. Equip your entire team with full operational visibility.
Empathetic Support Tools for Traditional Homes.
Eterni doesn't replace your touch — it protects it. The 3 AM call, the weekend arrangement question, the family checking viewing times — answered instantly, warmly, and in the family's own language. Every call captured in structured notes, every detail preserved, so the morning handoff is always complete and your directors arrive rested and fully present.
24/7 Empathetic Availability
Never let a grieving family wait. Calls are answered instantly, regardless of the hour, with a warm and professional demeanor that reflects the dignity of your home.
$599 / month
300 minutes of AI voice coverage, 24/7. Works with your existing phone system — no hardware required.
Staff Burnout Prevention
Give your directors the rest they need. By handling the 3 AM scheduling calls, your team arrives the next day ready to provide true care to the families who need them.
Multi-Lingual Comfort
Support your diverse community in over 30 languages, ensuring every family feels heard and understood in their native tongue. Additional languages at $99/month each.
Detailed Summaries
Calls are handled with genuine care, and detailed summaries are sent instantly to your directors — names, requests, scheduled times, and follow-up notes.
Full Compassionate Care, Full Platform.
Team Suite bundles everything — Night Guard voice coverage, CaseView operations, a built-in CRM for family relationships, multi-location chapel and prep bay coordination, and a dedicated Eterni account manager who knows your home by name. For practices ready to provide the highest standard of care at every stage, with fewer handoffs between shifts and a stronger compliance posture for auditors.
Call Analytics & Director Scheduling
See call volume trends, peak hours, and director workload across every location. Centralized scheduling keeps your entire team coordinated without manual handoffs.
$999 / month
Full platform — voice AI, CaseView, CRM, and multi-location management. 1,200 minutes included.
Built-in CRM
Track every family relationship from first inquiry to final service. Director notes, follow-ups, and case history — all in one place.
Multi-Location Management
One account for every chapel, prep facility, and office. Assign cases, manage staff, and coordinate logistics across your entire footprint.
Dedicated Account Manager
A dedicated Eterni account manager who knows your business, helps onboard your team, and is reachable when you need them.
A Journey of Dignity & Care
Every Eterni product was designed to support one journey — from the call that comes in at 2 AM to the record that honors a life well lived.
The moment the call comes in, intake begins. Capture decedent details, family contacts, and collection logistics in one structured record — no paper, no duplicated effort.
Build a structured service plan with the patent-pending Plan Builder. Assign staff, set milestones, and adjust as arrangements evolve — everything tracked in real time.
Sync logistics across your locations. Every team member sees current case status on one screen — no whiteboard, no phone tag, no missed handoffs.
Full case history, audit trail, and records preserved long after service. Secure access for your staff whenever they need it.
Ready to transform your home?
Eterni integrates gracefully with your existing phone lines — no complex hardware changes or downtime required. Most homes are live within 14–21 business days.