The Platform
A compassionate partner for families.
A complete platform for your funeral home.
eterni greets every family with empathy, on your hours, and manages the whole operation behind them: cases, CRM, staff, scheduling, and multi-location facilities. So your directors spend less time on logistics and more time with the families who need them. One platform for the families you serve and the funeral home you run.
eterni Team Suiteeterni Team Suite
The complete platform: after-hours coverage, CRM, CaseView, schedules, and a dedicated account manager for growing, multi-location homes.
eterni CaseVieweterni CaseView
Your case-management workspace, the full lifecycle from the first call to the final record, on any screen.
eterni Night Guardeterni Night Guard
Compassionate after-hours coverage, every call transcribed, escalated to your on-call director, and briefed by morning.
eterni Conciergeeterni Concierge
Full operations, CRM, cases, schedules, and multi-location, for teams that answer their own calls.
Which eterni fits your funeral home?
Team Suite bundles everything, Night Guard after-hours coverage, CaseView operations, a built-in CRM for family relationships, staff schedules and on-call rotations, multi-location chapel and prep-bay coordination, and a dedicated eterni account manager who knows your funeral home by name. The complete platform for homes ready to provide the highest standard of care at every stage, with fewer handoffs between shifts and a stronger compliance posture for auditors.
eterni Team Suite
The full platform: after-hours coverage, CRM, CaseView, and a dedicated account manager
29 Call Protocols
eterni covers virtually every call scenario your funeral home encounters, from first death notifications and arrangement scheduling to florist deliveries and pre-need inquiries. Catholic, Protestant, Jewish, and Islamic overlays are applied automatically based on family preference.
White-glove onboarding
Hands-on setup, data migration, and staff training, with a dedicated account manager and priority escalation, so your launch is smooth and your team is fully supported from day one.
CaseView Included
Full case dashboard and patent-pending Plan Builder, the complete back-office workspace, included with Team Suite.
Full CRM + Multi-Location
Contacts, cases, appointments, and family history, all managed across every chapel, prep facility, and office from one account.
Dedicated Account Manager
Configurable notifications to your team, hands-on onboarding, quarterly reviews, and priority escalation. Your account manager knows your funeral home by name.
CaseView is your funeral home dashboard and case builder. Your entire team can view, update, and manage case operations across every location from a single platform. Dynamically create funeral case plans based on religion, case type, and other key variables (patent pending). Paired with Team Suite, it delivers a complete front and back-office solution for your facility.
eterni CaseView
Your digital dashboard, funeral case builder, and back-office command center
The Full Case Lifecycle
Every case moves through a structured lifecycle from the moment it arrives until final disposition. Your team sees exactly where every case stands at all times.
- check_circleIntake → Removal → Arrangement
- check_circlePrep → Documents → Service
- check_circleDisposition & Case Close
Plan Builder
Dynamically builds funeral service plans based on religion and denomination. Create steps, assign staff to each phase, set milestones, and track completion, all adjustable on the fly as arrangements evolve.
Compliance Gates
Configurable checkpoints at every phase transition. If a gate fails, the case can't advance without a logged override and reason, full accountability built in.
Prep Bay & Chapel Management
Auto-allocate prep bays and chapels by phase. Manual reassignment when needed. Multi-location coordination keeps every facility in sync.
Touch-Screen Command Center
Designed for wall displays at your front desk, arrangement office, or prep bay. Replaces the traditional whiteboard with a live digital operations hub your entire team can interact with.
Immutable Audit Trail
Every case action, phase change, and staff interaction is logged permanently. Full transparency for compliance, internal accountability, and long-term record retention, well after the service concludes.
Yours, your way
Run CaseView on its own as your back-office command center, or bundle it with eterni Team Suite for after-hours voice coverage and a dedicated account manager.
eterni doesn't replace your touch, it protects it. The 3 AM call, the weekend arrangement question, the family checking viewing times, answered instantly, warmly, and in the family's own language. Every call captured in structured notes, every detail preserved, so the morning handoff is always complete and your directors arrive rested and fully present.
eterni Night Guard
After-hours voice coverage for funeral homes, one location or many
24/7 Call Handling
eterni is built specifically for your funeral home, trained on your data, your service offerings, and your communication style. Funeral and religion-specific protocols with sub-second response times ensure every family is heard immediately, warmly, and accurately.
No new hardware
eterni answers on your existing phone lines with a custom greeting in your funeral home's name, no new equipment and no porting, and most homes are live in about a week.
Multi-Lingual Support
Auto-detects the caller's language and responds naturally in over 30 languages. Additional languages are available as add-ons whenever you need them.
Call Summaries & Transcription
Every call produces a structured summary, who called, the nature of the request, dates discussed, and recommended follow-ups, plus a full transcript delivered to your directors within minutes.
3-Level Smart Escalation
When a call needs a human, eterni escalates sequentially: SMS to first director, then email, then backup, with 60-minute expiry windows. No call ever goes unanswered.
Real-Time Guardrails
Every conversation is governed by numerous active guardrails, including FTC pricing compliance, no medical or legal advice, no fabrication, emotional sensitivity enforcement, and caller verification. eterni never oversteps.
Call Analytics
Heatmaps, calls-by-hour breakdowns, and agent performance metrics. Export to CSV or review trends directly in your dashboard.
eterni Concierge is the complete operations platform for funeral homes that handle calls in-house. Full CRM for family relationships, end-to-end case workflow, multi-location coordination, appointments and follow-ups: everything Team Suite provides except after-hours voice coverage. For directors who prefer the personal touch on every call but still want enterprise-grade operations behind the scenes.
eterni Concierge
Full operations without after-hours voice coverage
Full CRM
Contact management, case tracking, and family relationship history, structured for funeral home operations, not generic CRM. Every interaction, note, and follow-up tied to the family and case it belongs to.
- check_circleFamily contacts with case context
- check_circleDirector notes & follow-ups
- check_circleFull relationship history
Add voice anytime
Answer your own calls today, then add eterni Night Guard for after-hours coverage whenever you're ready, no migration and no rebuild. Your cases, contacts, and team carry over instantly.
Appointments & Follow-Ups
Schedule viewings, arrangement meetings, and family follow-ups directly against the case record. Track every interaction to close, nothing slips through.
Multi-Location Coordination
Centralized scheduling and cross-location case visibility. Coordinate staff, cases, and contacts across every chapel and facility from one account.
RBAC, 5 Roles
Owner, admin, director, manager, and staff, each with scoped permissions. Control who sees what and who can act, across every location.
One platform, fully accountable, anywhere.
Whether you're on Night Guard, CaseView, Concierge, or Team Suite, every action is logged, every user operates within scoped permissions, and your whole team can run it from any device.
Immutable Audit Trail
Every action, phase change, and staff interaction across the entire platform is logged permanently. Nothing can be altered or deleted, full transparency for compliance, internal accountability, and long-term record retention.
Role-Based Access Control
Five distinct roles, Owner, Admin, Director, Manager, and Staff, each with scoped permissions that govern what they can see and do. Every interaction on the platform respects these boundaries, across every product and every location.
Staff Schedules & On-Call
Manage staff schedules and on-call rotations in one place, and define exactly how after-hours calls escalate, SMS, then email, then backup, to the right director every time.
100% Mobile-Ready
Run every product from any device. On-call directors get alerted and act from their phone; the front desk runs CaseView on a wall display. Nothing is tied to one screen.
A Journey of Dignity & Care
Every eterni product was designed to support one journey, from the call that comes in at 2 AM to the record that honors a life well lived.
The moment the call comes in, intake begins. Capture decedent details, family contacts, and collection logistics in one structured record, no paper, no duplicated effort.
Build a structured service plan with the patent-pending Plan Builder. Assign staff, set milestones, and adjust as arrangements evolve, everything tracked in real time.
Sync logistics across your locations. Every team member sees current case status on one screen, no whiteboard, no phone tag, no missed handoffs.
Full case history, audit trail, and records preserved long after service. Secure access for your staff whenever they need it.
Give your directors their time back.
eterni answers every after-hours call, moves every case forward, and keeps your team in sync, so your directors can be fully present for families. No new phone hardware, and most homes are live in about a week.