Meet eterni.
A care partner up front.
A complete platform behind the scenes.
eterni greets every family with empathy, on your hours, and manages the whole operation behind them: cases, CRM, appointment scheduling, and communications. So your directors spend less time on logistics and more time with the families who need them. One platform for the families you serve and the funeral home you run.
No new phone hardware. Most homes are live in about a week. 100% mobile-ready.
Zero Rushed Conversations.
100% Compassionate Response.
Not just an answering service
Two roles. One platform.
eterni is more than an AI that answers the phone. It's a compassionate care partner for the families who call after hours, and the operating system that runs your funeral home by day.
Your care partner
After-hours and overflow calls answered with empathy, in 30+ languages. Every call transcribed, escalated to the right on-call director, and summarized by morning.
Your management platform
Cases, contacts, schedules, on-call rotations, and multi-location logistics, one system your whole team runs, from the front desk or their phone.
Your after-hours care partner
How your funeral home sounds at 2 AM.
When a family calls after hours, eterni answers in your funeral home's name, warm, unhurried, ready to help. Every word is captured, the on-call director is alerted, and a complete summary is waiting by morning.
Director alert sent · 2:51 AM: Robert Harmon · 4217 Birchwood Drive · Family contact on file
From first ring to morning brief
Offline hours, fully handled.
Every after-hours call follows the same reliable path, no matter the hour, the language, or the scenario.
The Call
A family calls after hours. eterni answers instantly with your funeral home’s name and custom greeting.
The Conversation
eterni follows the right protocol from 29 scenarios, gathering details with empathy, and transcribes every word.
The Escalation
The right on-call director is alerted by SMS, then email, then backup. A 3-level escalation so no call is ever missed.
The Morning Brief
By morning, directors have a complete, transcribed summary of every call, appointments booked and follow-ups ready.
Run your whole funeral home
The platform your funeral home runs on.
eterni isn't only there at 2 AM. By day it's the system your team uses to move every case forward, keep every family's history in one place, and coordinate staff across every location.
Case management
Run every case end-to-end with CaseView: the full lifecycle from first call to final disposition, a patent-pending Plan Builder, and compliance gates.
CRM & family relationships
Every contact, note, and follow-up tied to the family and case it belongs to, built for funeral homes, not generic sales.
Schedules & on-call
Manage staff schedules and on-call rotations, and define exactly how after-hours calls escalate to the right director.
Multi-location
Coordinate cases, staff, and prep-bay logistics across every chapel and facility from one account.
Roles & accountability
Five scoped roles and an append-only audit trail: every action logged, every team member in their lane.
100% mobile-ready
Run it all from any device. On-call directors get alerted and act from their phone; the front desk runs it on a wall display.
One platform. Use what you need.
Four products that work alone,
or as one.
Start with after-hours coverage, case management, or the full suite. Each eterni product stands on its own and snaps together into one platform as your funeral home grows.
Cultural Competence
Every family’s traditions, honored.
eterni adapts to Jewish, Islamic, Catholic, and Protestant customs, so families feel understood from the first call, and your team follows the right steps for every service.
Catholic
Rosary scheduling, vigil coordination
Jewish
Chevra kadisha, shiva guidance
Islamic
Ghusl coordination, burial timing
Protestant
Memorial planning, visitation
Security & Compliance
Every family’s story, protected as long as they trust you.
The families you serve share their most vulnerable moments with you. Every record is encrypted, every action is logged, and every team member operates within their own scoped role, so the trust families place in you is never at risk.
FTC Funeral Rule Compliant
eterni never discloses pricing on a call. Your funeral home stays compliant automatically. No director intervention required.
Data Isolated Per Funeral Home
Row-level security ensures each home's data is completely invisible to others. No shared tables, no cross-contamination.
Append-Only Audit Logs
Every action, phase change, and staff interaction is logged permanently. Nothing can be altered or deleted after the fact.
Role-Based Access: 5 Roles
Owner, Admin, Director, Manager, and Staff, each with scoped permissions. Zero shared passwords, zero overprivileged accounts.
The Math
Less than an answering service.
Far more than one.
A traditional answering service just takes messages, and charges a premium to do it. eterni answers every call with your funeral home's warmth, and runs your cases, contacts, and team too. See how the plans compare.
Compare PlansGive your directors their time back.
Join the funeral homes who trust eterni to answer every after-hours call, move every case forward, and keep their teams in sync, so they can be fully present for the families who need them.