eterni

Plans & Pricing

Start with the help you need.

Choose after-hours call coverage, removal coordination, or a fuller setup when your team is ready. Billed quarterly or annually (save 10%).

Not sure which plan fits? Most funeral homes start with eterni Night Guard, which includes eterni Livery. Livery and removal companies start with an eterni Livery plan. Growing or multi-location funeral homes choose eterni Team Suite. Every funeral-home plan includes onboarding and escalation setup. Talk Through My Workflow →

QuarterlyAnnual Save 10%
eterni Night Guard logoeterni Night Guard™

Reliable after-hours voice coverage for funeral homes, add locations as you grow.

$799/mo equiv.
$2,397 · billed quarterly · 6-month minimum · $799 one-time Onboarding and Training fee
  • check_circle200 calls/month included ($3/call after)
  • check_circleFull call transcription included
  • check_circleAppointment capture and booking
  • check_circleOwner + 2 director + 1 staff seat
  • check_circleSMS & email notifications
  • check_circleDirectors set availability by text
  • check_circleCustom greeting & voice
eterni Livery logoeterni Livery™

For livery and removal companies: your dispatch line answered, fair crew dispatch, and a signed custody record.

From$399/mo
Three plans, billed monthly, quarterly or annually · one-time Onboarding and Training fee of one month on Professional and Fleet, none on Essential · minimum term is the billing cycle you choose
  • Essential$399/mo
  • Professional$599/mo
  • Fleet$899/mo

Save 7% quarterly or 13% annually. The six-month minimum on funeral-home plans does not apply.

Need more support?

Add case management, a full CRM, or bring calls, cases, and removals together when your team is ready.

eterni Concierge logoeterni Concierge™

Hands-on case management for funeral homes that handle calls in-house.

$599/mo equiv.
$1,797 · billed quarterly · 6-month minimum · $599 one-time Onboarding and Training fee
  • check_circleFull CRM, contacts & cases
  • check_circleCase workflow & lifecycle tracking
  • check_circleOwner + 2 director + 1 staff seat
  • check_circleMulti-location support (add-on)
  • check_circleAppointments
  • check_circleEmail notifications
eterni CaseView logoeterni CaseView™

Case tracking and team dashboard without the voice call service. Or add it to eterni Night Guard for $449/mo.

$599/mo equiv.
$1,797 · billed quarterly · 6-month minimum · $599 one-time Onboarding and Training fee
  • check_circleCase management
  • check_circleOwner + 2 director + 1 staff seat
  • check_circleRole-based access control
  • check_circleLocation add-ons available
eterni Team Suite logoeterni Team Suite™
+ eterni CaseView

Full platform for growing firms: after-hours coverage, CRM, eterni CaseView, and first-year eterni Livery bundled.

$1,199/mo equiv.
$3,597 · billed quarterly · 6-month minimum · $1,199 one-time Onboarding and Training fee
  • check_circle600 calls/month included ($3/call after)
  • check_circleFull call transcription included
  • check_circleOwner + 3 director + 2 staff seats
  • check_circleAll of eterni Night Guard’s call handling
  • check_circleeterni CaseView included
  • check_circleeterni Livery included for year one (then +$199/mo)
  • check_circleBuilt-in CRM, contacts & cases
  • check_circleMulti-location support (add-on)

Compare plans at a glance

Every plan includes guided onboarding.

eterni Concierge
$599/mo equiv.
eterni Night Guard
$799/mo equiv.
eterni Team Suite
$1,199/mo equiv.
Voice & Calls
After-hours voice coverage–✓✓
Calls included / month–200600
Full call transcription–✓✓
Call summaries–✓✓
Custom greeting & voice–✓✓
Email notifications✓✓✓
SMS notifications–✓✓
Escalation (3 levels, 60-min)–✓✓
Operations
Case & contact management✓–✓
Call analytics––✓
Role-based access (5 roles)✓✓✓
Case workflow & lifecycle✓–✓
Appointments✓✓✓
Call follow-ups–✓✓
CRM & Communication
Built-in CRM✓–✓
Family contact management✓–✓
Team & Scale
Director seats (incl. owner)334
Staff seats112
Multi-location supportAdd-onAdd-onAdd-on
eterni Livery (fleet & transportation)Add-onIncludedIncl. year 1
Add-on languages–✓✓

eterni Concierge is priced below eterni Night Guard because it does not include after-hours voice coverage. Choose eterni Concierge if your team answers calls in-house and wants the full case-management platform; choose eterni Night Guard (or eterni Team Suite) when you need families answered after hours. eterni Livery starts at $399/mo for livery companies and is included with eterni Night Guard and, for year one, eterni Team Suite.

See how we protect your data → Security & compliance

directions_carETERNI LIVERY

Fleet, drivers and transportation: dispatched, tracked and documented

From the first call through custody hand-off, every step is captured and documented. eterni answers your dispatch line, eterni Livery offers each removal to the right crew, and every custody step is signed for on the driver's phone, for funeral homes that run their own vehicles and the livery firms that serve funeral homes and medical examiners. Each morning the livery owner gets a summary email of the jobs.

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Answered Dispatch Line
Every call filed while the caller is on the line
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Crew Matching
Schedule, rest, distance and capability, fairly shared
sms
Offers by Text
Accept or decline from the link, with no app store
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Service-Day Cars
Hearse, limousine, family, flower and clergy cars
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On-Call Schedule
Drivers submit hours, the office approves
verified
Custody Trail
Time, place and who, at every step

Three plans for livery companies, from $399/mo · Included with eterni Night Guard, and with eterni Team Suite for year one · Add to eterni CaseView or eterni Concierge for +$199/mo

dashboardETERNI CASEVIEW

The command center your funeral home runs on

eterni CaseView dynamically generates structured case plans based on the family's religion, denomination, and type of service, so your directors always know the right steps, in the right order, for every case.

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Dynamic Plan Generation
Plans start from the family’s tradition and service type
dashboard
Live Case Dashboard
Wall-display ready, replaces whiteboards with real-time case status
policy
Plan Builder
Reorder, rename, add and assign every step of the plan
church
Religion-Aware Protocols
Jewish, Islamic, Catholic, Protestant, built-in service guidance
gavel
Case History
A record of every case change, with who made it and when
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Touch-Screen Optimized
Run it on a lobby display, arrangement office, or prep bay screen

$599/mo standalone · $449/mo added to eterni Night Guard · Included with eterni Team Suite

For our first 25 customers who sign by December 31, 2026, we waive the onboarding and training fee on every eterni product.

Funeral-home plans: a one-time Onboarding and Training fee · Six-month minimum subscription · Cancel anytime: you remain responsible for fees through your six-month minimum, then service ends at the close of your current billing term. eterni Livery plans for livery companies have no six-month minimum: their minimum term is the billing cycle you choose, and their one-time Onboarding and Training fee, on Professional and Fleet only, is one month at the plan's monthly price. Essential has none.

Talk Through My Workflow