eterni
Plans & Pricing

Give your directors their time back.

eterni runs the full case lifecycle behind every call — from first contact to final disposition — so your directors can spend their time with families, not administrative work. Every family is greeted with warmth, their information gathered with care, and your team stays current on every case as it moves. Start with one plan or the full suite, billed quarterly or annually (save 10%).

24/7 CoverageReligion-Aware ProtocolsTime & User-Stamped Audit TrailMulti-Location Ready30+ Languages24/7 CoverageReligion-Aware ProtocolsTime & User-Stamped Audit TrailMulti-Location Ready30+ Languages
0%
Saved when billed annually instead of quarterly
0 mo
Minimum term, then cancel anytime
0%
Transparent line-item pricing, no hidden fees

Not sure which plan fits? Single-location homes start with Night Guard. Growing or multi-location homes choose Team Suite. Every plan includes onboarding and escalation setup.

QuarterlyAnnual Save 10%
eterni Livery logoeterni Livery™

Fleet, drivers, and transportation — dispatched and tracked, for livery companies and funeral homes that run their own vehicles.

$399/mo equiv.
$1,197 · billed quarterly · 6-month minimum · $399 one-time Setup and Training fee
  • check_circle200 calls/month included, full transcription included ($3/call after)
  • check_circleOwner + 2 driver seats
  • check_circleRemoval dispatch, 24/7 crew offers
  • check_circleRemoval, family car & hearse scheduling
  • check_circleFleet & vehicle management
  • check_circleDriver scheduling & approvals
  • check_circleLive GPS vehicle tracking
  • check_circleMulti-stop itineraries
  • check_circlePick up from any client
eterni CaseView logoeterni CaseView™

Case tracking and team dashboard without the voice call service.

$599/mo equiv.
$1,797 · billed quarterly · 6-month minimum · $599 one-time Setup and Training fee
  • check_circleCase & contact management
  • check_circleOwner + 2 director + 1 staff seat
  • check_circleCall analytics dashboard
  • check_circleRole-based access control
  • check_circleLocation add-ons available
eterni Concierge logoeterni Concierge™

Hands-on case management for funeral homes that handle calls in-house.

$599/mo equiv.
$1,797 · billed quarterly · 6-month minimum · $599 one-time Setup and Training fee
  • check_circleFull CRM, contacts & cases
  • check_circleCase workflow & lifecycle tracking
  • check_circleOwner + 2 director + 1 staff seat
  • check_circleMulti-location support (add-on)
  • check_circleAppointments & follow-ups
  • check_circleEmail notifications
eterni Night Guard logoeterni Night Guard™

Reliable after-hours voice coverage for funeral homes, add locations as you grow.

$799/mo equiv.
$2,397 · billed quarterly · 6-month minimum · $799 one-time Setup and Training fee
  • check_circle200 calls/month included ($3/call after)
  • check_circleFull call transcription included
  • check_circleAI appointment capture & booking
  • check_circleOwner + 2 director + 1 staff seat
  • check_circleSMS & email notifications
  • check_circleDirectors set availability by text
  • check_circleCustom greeting & voice
eterni Team Suite logoeterni Team Suite™
+ CaseView

Full platform for growing firms: after-hours coverage, CRM, CaseView, and first-year eterni Livery bundled.

$1,199/mo equiv.
$3,597 · billed quarterly · 6-month minimum · $1,199 one-time Setup and Training fee
  • check_circle600 calls/month included ($3/call after)
  • check_circleFull call transcription included
  • check_circleOwner + 3 director + 2 staff seats
  • check_circleEverything in Night Guard
  • check_circleCaseView included
  • check_circleeterni Livery included for year one (then +$199/mo)
  • check_circleBuilt-in CRM, contacts & cases
  • check_circleMulti-location support (add-on)

Compare plans at a glance

Every plan includes 24/7 support and a dedicated onboarding call.

Concierge
$599/mo equiv.
Night Guard
$799/mo equiv.
Team Suite
$1,199/mo equiv.
Voice & Calls
After-hours voice coverage–✓✓
Calls included / month–200600
Full call transcription–✓✓
Call summaries–✓✓
Custom greeting & voice–✓✓
Email notifications✓✓✓
SMS notifications–✓✓
Escalation (3 levels, 60-min)–✓✓
Operations
Case & contact management✓–✓
Call analytics✓✓✓
Role-based access (5 roles)✓✓✓
Case workflow & lifecycle✓–✓
Appointments & follow-ups✓✓✓
CRM & Communication
Built-in CRM✓–✓
Family contact management✓–✓
Email outreach✓–✓
SMS outreach––✓
Team & Scale
Director seats (incl. owner)334
Staff seats112
Multi-location supportAdd-onAdd-onAdd-on
eterni Livery (fleet & transportation)Add-onIncludedIncl. year 1
30+ language support–✓✓

Concierge is priced below Night Guard because it does not include after-hours voice coverage. Choose Concierge if your team answers calls in-house and wants the full case-management platform; choose Night Guard (or Team Suite) when you need families answered after hours. eterni Livery is $399/mo standalone and included with Team Suite.

See how we protect your data → Security & compliance

directions_carETERNI LIVERY

Fleet, drivers, and transportation, dispatched and tracked

Dispatch removals the moment a call comes in, schedule family cars and hearses against your fleet, and track every vehicle live, for funeral homes that run their own vehicles and the livery companies that serve homes and medical examiners.

local_shipping
Removal Dispatch
Crew-offer dispatch the moment a first call arrives, 24/7
directions_car
Family & Hearse Rides
Scheduled, multi-stop service-day transport tied to the case
commute
Fleet & Vehicles
Vehicle types, capacity, and status across your whole fleet
calendar_month
Driver Scheduling
Weekly board, driver self-submit, owner approval
my_location
Live Tracking
Google-verified pickup & drop-off with live vehicle location
route
Multi-Stop Itineraries
Residence → funeral home → chapel → cemetery, in order

$399/mo standalone for livery companies · Included with Night Guard and Team Suite

dashboardETERNI CASEVIEW

The command center your funeral home runs on

CaseView dynamically generates structured case plans based on the family's religion, cultural preferences, and type of service, so your directors always know the right steps, in the right order, for every case.

auto_awesome
Dynamic Plan Generation
Case plans adapt to religion, culture, and service type automatically
dashboard
Live Case Dashboard
Wall-display ready, replaces whiteboards with real-time case status
policy
Patent-Pending Plan Builder
Full case lifecycle workspace with milestones and staff assignments
church
Religion-Aware Protocols
Jewish, Islamic, Catholic, Protestant, built-in service guidance
gavel
Compliance Audit Trail
Append-only log of every case action for full regulatory transparency
touch_app
Touch-Screen Optimized
Run it on a lobby display, arrangement office, or prep bay screen

$599/mo standalone · Included with Team Suite

A one-time Setup and Training fee applies · Six-month minimum subscription · Cancel anytime — you remain responsible for fees through your six-month minimum, then service ends at the close of your current billing term

Request a Demo