eterni Night Guard
Be There for Every Family. Not Every Ring.
After-hours calls, handled with care.
eterni Night Guard answers in your funeral home’s name, gathers the right details, and lets the right person know.
Keep your number. Keep your team. We help you get started.
eterni Night Guard answers a call, writes the summary and next steps, alerts the on-call director, and keeps the night’s calls in one inbox.
- 200callsa month included, then $3 a call
- 3levelsof escalation you can turn on, from your director to your backup
- Everycalltranscribed, with a summary ready in the morning
- 1weekis about how long many teams take to go live
Nights should not depend on who happens to answer.
Calls get missed or go to voicemail
Notes get lost between shifts
Directors wake up without the full picture
Families need a calm, helpful answer
What eterni Night Guard does for you.
Answers with care
Calls are handled in your funeral home’s name, with your greeting.
Gets the right details
Your team receives a clear summary instead of an incomplete message.
Alerts the right person
You choose who is notified and when. With escalation on, an unanswered first call moves to your backup.
Helps mornings start smoothly
Review what happened overnight in one place, with every call transcribed.
More it can do
Careful first-call handling
Asks the right questions, and sends an unattended death to 911 first.
Daytime calls ring through
In business hours, calls ring straight to your line.
Escalation to your backup
An unanswered first call moves to your backup, once you turn it on.
Appointments booked overnight
Families book, move or cancel, and confirmations go out for you.
Directors text their time off
Text your busy times, and eterni books around them.
Your families’ languages
Add the languages your families speak, as a paid add-on.
Want the full list? Let’s walk through it.Book a walkthrough
We set it up around your team.
Tell us how you handle calls today
Your hours, your on-call schedule, and what families usually need.
Choose greetings, questions, and who gets notified
We set up your funeral home’s name, greeting, and escalation with you.
Go live with support from our team
Calls forward from your existing lines. Many teams are live in about a week.
Questions directors ask.
Can we keep our phone number?
Yes. Calls forward from your existing lines, so families keep calling the number they already know. You do not need new phone equipment.
Can we choose who gets called?
Yes. During setup we build your on-call schedule with you: who is alerted first, who is the backup, and how alerts reach them by text and email.
What happens if a call needs urgent attention?
eterni Night Guard alerts your on-call director by text and email. With escalation turned on, a first call or service inquiry that is not acknowledged moves from your first director to your backup, up to three levels, then to your owner. Your funeral home sets how long each level waits, for example 60 minutes.
What does it say when a family asks about prices?
eterni Night Guard shares only the prices your funeral home publishes on its own website. Otherwise, it recommends speaking with a funeral director.
What does the included eterni Livery cover?
eterni Livery is included for the life of your subscription and covers your funeral home’s own cases. Livery work your funeral home does for others is not included.
Will the service sound like our funeral home?
Calls are answered in your funeral home’s name with your own greeting and voice. During onboarding we learn your services, hours, and how you like families to be spoken to.
How long does setup take?
Many teams are live in about a week. Onboarding, configuration, voice training, and launch support are part of getting started.