Trust
Security & Compliance
Families share their most vulnerable moments with you. Here is how eterni™ protects every record, every call, and every detail you put in our care.
eterni™ is a product offered by myagentworks llc, a New Jersey limited liability company.
Encryption in transit and at rest
Data moving between your team's browsers or apps and eterni is protected with TLS; phone calls and texts travel over carrier networks. Stored data, including call recordings, transcripts, and case records, is encrypted at rest by our hosting providers.
Role-based access control
Every team member signs in with their own account and works within a scoped role, such as Owner, Admin, Director or Staff (drivers and dispatchers in eterni Livery), each with only the permissions that role needs. Each funeral home's data is scoped to its own account on every request, so one funeral home's records are never visible to another.
Audit trail
Key actions and case changes are recorded with who did them and when, in a log the app only ever adds to, giving you a clear record for compliance and transparency.
Data retention
Account data is kept for as long as your account exists; cancelling does not delete it automatically. Call recordings and transcripts are kept for six years on eterni Team Suite and with no set limit on eterni Night Guard. Some processing, including ElevenLabs' handling of call audio and transcripts, may occur internationally as part of a subprocessor's standard infrastructure. You may request deletion of your data at any time by contacting eterni-support@myagentworks.ai.
Backups and resilience
Case records and account data are backed up regularly so your operations are protected against data loss. Our infrastructure runs on managed, industry-standard cloud providers with built-in redundancy.
Incident response
If a security incident affecting your data occurs, we investigate promptly and notify affected funeral homes in line with our obligations under applicable law and your service agreement. Report a concern any time at eterni-support@myagentworks.ai.
Subprocessors
We work with a small set of vetted providers, each with its own security practices: ElevenLabs (voice agent, including call audio and transcript processing), Twilio (telephony), Stripe (payment processing), Supabase and Neon (databases), and Resend (email). The full list is in our Data Processing Agreement. Payment card data is handled entirely by Stripe; eterni never stores card numbers.
Data Handling
eterni manages funeral-home operations, contacts, cases, schedules, and call records, not medical or health records. All data is encrypted in transit and at rest, access is scoped by role, and key actions are logged.
Business certification
myagentworks llc, the company behind eterni, is a registered New Jersey Small Business Enterprise (SBE), Certification No. A0720-60, SBE ID 60722184264 (NAICS 541512). myagentworks llc is also registered with the federal government via SAM.gov, Unique Entity ID (UEI): WQ55FBN7H7P4.
Have a security or compliance question before you buy? We are glad to walk your team through it.