Privacy Policy

eterni is a product offered by myagentworks llc, a New Jersey limited liability company. This Privacy Policy explains how myagentworks llc collects, uses, and protects personal information in connection with the eterni platform.

1. Information We Collect

We collect name, email, business information, and payment details when you create an account. eterni's calls are powered by ElevenLabs' AI voice agents; we collect the resulting call transcripts and audio recordings, as well as usage data and technical information about how you interact with the eterni platform.

2. Demo Requests

When you request an eterni demonstration, we collect your name, funeral home name, email address, phone number, business address, the eterni products you select, anything you enter in the free-text notes field, and — if you go on to book — your requested meeting times. If you arrived from an event, we also record which event. No eterni account is created by a demo request. We use this information to respond to your request, coordinate a potential demonstration, and follow up about eterni products and services. We store it in our systems and send a copy to our team through our email provider, Resend. We also record that a demo request was submitted, and which product was selected, in our website analytics. You may request deletion by contacting support@myagentworks.ai.

3. How We Use Your Information

We use your data to: provide and improve the eterni service, process payments via Stripe, send call summaries and director notifications, and communicate service updates. We do not sell your personal data to third parties.

4. Call Data

eterni processes funeral-home operational data and call records, not medical or health records. Call data is stored securely with limited access and AES-256 encryption at rest.

5. Third-Party Services

We use the following third-party services: ElevenLabs (AI voice agent, which powers the platform's calls), Twilio (telephony), Stripe (payment processing), Supabase (database), and Resend (email). Each service has its own privacy policy. We select partners that maintain strong security practices. ElevenLabs may process call audio and transcripts on servers outside the United States as part of its standard infrastructure. Where available, we disable ElevenLabs' use of customer data to train its general-purpose AI models.

6. Data Retention

Subscriber account data is retained for the duration of your subscription plus 90 days after cancellation. Call recordings and transcripts are retained per your plan settings. Demo request information is not account data — it is kept only as long as reasonably necessary to arrange and follow up on the demonstration. You may request deletion of your data by contacting support@myagentworks.ai.

7. Security

We use TLS encryption for data in transit and AES-256 encryption at rest. Access to your data is restricted using role-based access controls. Payment processing is handled entirely by Stripe, we do not store payment card data.

8. Your Rights

Depending on your location, you may have rights under GDPR, CCPA, or other applicable laws, including rights to access, correct, delete, or port your data. To exercise these rights, contact support@myagentworks.ai.

9. Contact

Email: support@myagentworks.ai · myagentworks.ai, Attn: Privacy · United States