Case Management
Every case, from first call to final record.
eterni CaseView is your funeral home’s dashboard and case builder. The full case lifecycle lives in one guided workflow, intake, removal, arrangement, preparation, service, and disposition, so nothing is dropped between shifts and your whole team always knows where every case stands.
Live case dashboard
Real-time status across every active case, phase progress, key dates, and assignments on one screen, ready for a wall display at the front desk or prep bay.
Patent-pending Plan Builder
Build a structured service plan for each case based on religion and service type. Configure phases, assign staff, and adjust on the fly as arrangements evolve.
Compliance gates
Configurable checkpoints at every phase transition. A case can’t advance past a failed gate without a logged override and reason, accountability built in.
Immutable audit trail
Every action, phase change, and staff interaction is logged permanently for compliance, internal accountability, and long-term record retention.
Prep bay & chapel coordination
Allocate prep bays and chapels by phase, with multi-location coordination that keeps every facility in sync.
Replaces the whiteboard
Touch-screen optimized for the floor, turn your wall screen into a live operations command center your whole team can use.
Hear how eterni would answer for your funeral home.
Tell us about the calls, cases, and handoffs you want to improve. No pressure, we'll show you the call flow before talking plans.
Request My Demo